Projects
Teliss specialise in providing CC&B expertise for telecommunications companies world wide. This page gives an insight into the types of work we have been involved in.
Saudi Business Machines (SBM) have recently managed the implementation of a new Customer Care & Billing System for the Saudi Telecom Company (STC), which is being utilised in a multi service environment, i.e. Wireless and Wire-line telephony. During the implementation phase of the project Teliss assisted by providing resource for:
-
Business Analysis
-
Training
-
Operations Support
-
Documentation
-
Programming Analysis
Since the successful cut-over, Teliss have been actively involved with Business Support for STC.
EDS currently hold the contract to supply IT services for Telecom New Zealand, which extends for a 10 year period, through to July 2009. As such EDS are involved with various IT projects, ranging from managing operations, through to the on-going development of their Customer Care & Billing systems. Teliss have provided Project Management resource to EDS New Zealand.
Teliss assisted Nokia with the implementation of the Nokia Charging Centre (NCC) for a major mobile telephone company in New Zealand. NCC is being utilised to manage rating usage for GPRS/WAP in both their ‘Post-paid’ and ‘Prepaid’ environments.
Teliss were primarily responsible for the management of the
Nokia Project Team. Tasks associated with this role included:
-
Establishing communication channels
-
Assisting with compiling the Project Plan
-
Managing the ‘Issue Register’
-
Project Management Health check
-
Writing the Project Close-out report
Teliss worked very closely with Titus Communication Corporation (Tokyo, Japan) during the implementation of their Customer Care & Billing system for Cable TV, Telephony and Internet services. Teliss assisted in the initial stages of the project by assisting in documenting existing business processes, which were intended for use in:
-
Parameter set-up
-
Acceptance test criteria definition
-
Testing
-
Training
-
Business as Usual (BAU) support
As the implementation moved forward, Teliss provided the following expertise:
-
Business Analysts
-
Trainers
-
Analyst Programmers
-
Operations Staff
AT&T Canada offer telephony services within the 'Local Loop' in an environment where Local Number Portability (LNP) and complex discount packages are the 'norm'. AT&T Canada have implemented their Customer Care & Billing system and asked Teliss to assist with 'post implementation support' activities.
VITELCO - St Thomas implemented their new Customer Care & Billing system in the US Virgin Islands in 1999, and are currently looking to roll-out to other areas within their business, specifically CATV. As part of this roll-out Teliss developed an Addressable Controller Interface (ACI) for St Thomas, ensuring their system is able to meet St Thomas' CATV requirements. In addition to the ACI development, Teliss provided Business Analysis expertise.
Teliss assisted EDS Brazil in establishing the outsourcing of Business Support services for the Customer Care & Billing system implemented for Vesper, a leading provider of telecommunication services in Rio de Janeiro, Brazil.
For
additional, or more detailed material, feel free to contact
us.
Return to Project Management or Partners page.
Copyright © 2005 Teliss International Ltd.